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Didn’t receive my free Galaxy Live Earphones

Craig0988
Visitor

‎30-01-2021 10:25 AM

I pre ordered the Samsung S21 which I received yesterday however I didn’t receive my free Galaxy Live Earphones with it. How do I go about resolving this? 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎30-01-2021 11:04 AM

Hi @Craig0988 

 

Have youy checked your Samsung members app on your phone.

 

Thanks,



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Profile closed
Not applicable

‎30-01-2021 11:05 AM

Hi @Craig0988 

 

Welcome to the EE Community,

 

you need to claim the buds directly from Samsung.

 

click here to claim your free buds.

 

Thanks,

 

David.

0 Helpful