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For tracking my order where will I find my 10 digit order number

Berny1
Explorer

‎06-09-2019 11:01 AM

Where can I find my 10 digit order number please

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎06-09-2019 11:13 AM

Hi @Berny1 

 

It should be a 12 digit number starting with XKN.

 

You should have a text or email with this number.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Leanne_T
EE Community Support Team
In response to Northerner

‎06-09-2019 01:28 PM

Hello there @Berny1

 

Thanks for coming here.

 

Have you found the number in your email or text confirmation?

 

The 10-12 order number can be numbers only, or a combination of letters and numbers.

 

Leanne 🙂

0 Helpful