For tracking my order where will I find my 10 digit order number

Berny1
Explorer

‎06-09-2019 11:01 AM

Where can I find my 10 digit order number please

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎06-09-2019 11:13 AM

Hi @Berny1 

 

It should be a 12 digit number starting with XKN.

 

You should have a text or email with this number.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne_T
EE Community Support Team
In response to Northerner

‎06-09-2019 01:28 PM

Hello there @Berny1

 

Thanks for coming here.

 

Have you found the number in your email or text confirmation?

 

The 10-12 order number can be numbers only, or a combination of letters and numbers.

 

Leanne 🙂

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