Order not arrived for over a week

[Moz2]

Any idea why I am still waiting for my upgraded phone and free gift? Ordered over a week ago. 

[Northerner]

Hi @Moz2 

Have you checked EE order tracking?

The free gift promotion is subject to its own terms and conditions, I suggest you read the sales page. 

Thanks

[Leanne_T]

Hi there @Moz2

Welcome to the community.

What phone have you ordered?

Also, what free gift was offered?

Leanne 🙂

[Moz2]

Hi, I have ordered the google pixel 3 and the gift was an xbox.

Thanks 

[Moz2]

Sorry the google pixel 3a

[Leanne_T]

Hi @Moz2

What colour and size variant did you order?

Regarding your free gift, we will send you a text with your terms and conditions within 5 working days of your purchase.

We’ll send you another text within 30 days of your purchase with a link to select and claim your free gift.

Your free gift will be delivered to your billing address within 5 days of claiming.

Leanne 🙂

[Moz2]

Hi I ordered the google pixel 3a in black.

Its been well over a week now and I have only had confirmation of the order saying it will be delivered with in 5-7 days.

I have tried to track the order but it just comes up in red letters that it can not track it at this time.

Very confused.  I am desperate for a phone.

Thanks

[Leanne_T]

Thanks for coming back to me @Moz2

If you give us a call on 150, our Mobile Care team will be able to check the order for you and give you an update.

Leanne 🙂