Hoping someone from EE can help as crazy there is no live chat for broadband and I can never get through on the phone.
I called at the beginning of Aug to advise EE I was moving and when my contract ended on 3rd Sep I wouldn’t be renewing, the advisor told me EE couldn’t provide broadband to my new address so she could cancel it from 27th Aug with no fees and I had paid my broadband up until then so I had nothing to pay, I’ve just received a bill for £9.70 and don’t know why, I can’t access my bills online, when I click on it, it just says “error”.
can I have the bill emailed? Or explained as I also cancelled all my direct debits as was told I had nothing to pay?
Why is there no live chat for broadband? I've tried to call twice and been on hold for a long time, I'm a carer and don't have vast amounts of time to wait around on calls.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
As above, I cannot access my bill, it just says error when I click on it, if I could then I could see what it was for and if I actually do need to call but as far as I'm aware I paid my last bill beg of Aug and that covered me until I left on the 27th.
