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Community Activity
To set up a broadband but I can’t plug into master socket
I get a EE hub sent to my place now, and I found there is a master socket in my place. But I can't plug broadband into the master socket at home because the connector type doesn't match. What should I do?
EE/BT Blocking access to mail.micloud19.com
Hi, I have called in a few times to try and get this resolved, to no avail.I can not access my work emails (outlook) on my home computer with EE as a provider. It gets immediately blocked and says to check the proxy and firewall settings. The onl...
No Service / Emergency Calls
I ordered a new SIM card 2 days ago. I woke up this morning to find I had no service and was unable to make any calls. The new SIM card has not yet arrived and I am unable to make any calls to enquire about this.
Connecting to both 5ghz & 2.4ghz
We have about 10 devices usually connected to our router, including a Bluesound powernode speaker set up. We're finding that when someone is on a video call the speakers and/or call cut out. I've checked the hub and it seems all the devices are conne...
Disappointed with ee executive complaints
@EEcust Disappointed with @EE — charged us for services we never received, ignored multiple complaints, and offered zero support. Completely unacceptable service. Customers deserve better. #CustomerServiceFail
Resolved! TNT Sports Bundle
I recently bought a Samsung TV through EE and it says it came with 24 months of TNT Sports.Got the TV but absolutely no information about the sports thing and I have no idea how to activate it.There’s absolutely no info with the TV or in any email. W...
Free 6 months of Apple TV available later (after signing up to EE BB with EETV)?
If one was to sign up as a new customer to EE Broadband with EE TV, is it possible to activate the free 6 months of Apple TV at a later date, or do you have to opt-in at the time of signing up? Thanks.(It's summertime and the weather is great, watch...
This content is blocked. contact the site owner to fix the issue.
Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen
Possible to choose a broadband 'go live' date? (FTTP, switch from another ISP)
When ordering EE Broadband, is it possible to choose a date when the service will 'go live'? This is for a full fibre (FTTP) service, taking over an existing (already installed and operational) Openreach FTTP line with a service currently provided by...
Unable to make or receive calls in China, but I am receiving texts.
I am in China right now, and despite having paid for a roaming pass, i can't make or receive calls.Any suggestions? After dialling, there is no tone and it just hangs up. I need to get through to change a flight so it's quite urgent! No live chat on ...
