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Extended Returns

YouCanDoIt
Explorer

‎09-11-2020 07:41 PM

Hi,

 

I was wondering if there are changes to the returns window during the England lockdown? Also if there will be a longer window for the Christmas period so that I can have some peace of mind?

 

Thanks

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎10-11-2020 08:59 AM

@YouCanDoIt   You have 14 days to call customer services to inform them you don’t want the item this only applies to online and phone sales.  To my knowledge EE have never increased the return policy at Christmas time and I doubt they change this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
YouCanDoIt
Explorer
In response to Chris_B

‎10-11-2020 10:56 AM

Thanks, just curious to know if they will given what a year 2020 is. But I suppose I should bet on they won't do it if they haven't had a longer Christmas returns period in the past.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to YouCanDoIt

‎10-11-2020 11:48 AM

@YouCanDoIt   EE haven’t done this at all this year even when the UK was in full lockdown.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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