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[Karina20]

Good morning, I'm trying to get in touch because the debit was made and the delivery of the device does not appear, I need to know urgently. Order number is ***********

[mod edit: removed personal information from the forum]

[Luemr]

You need to call Ed about this or use online chat?

[Leanne_T]

Morning @Karina20

Thanks for coming to the community.

When did you place your order?

What device did you order, including memory size and colour?

Thanks 🙂

Leanne.

[Angush9]

Hi!

what phone did you get and what colour did you get? 

im waiting for mine to be delivered. 

I think they usually take your payment when you place the order.

[Leanne_T]

Morning @Angush9

Thanks for posting on the community.

Can you let me know which device you ordered, including colour and size?

Also, when did you place your order?

Thanks 🙂

Leanne.

[Angush9]

hi @Leanne_T 

it was the pacific blue 128gb iPhone 12 pro. 

I ordered it on the 27th and was told it would be 14 days.

tomorrow is the 13th day and I’m a little concerned that it’s not even expected to be dispatched in the next 24 hrs.

[Christopher_G]

OK thanks, @Angush9

I know the delivery guidance changed on 28 October to expect dispatch within 21 days.

If you don't receive delivery notification tomorrow, please let us know and we'll do our best to help.

Chris

[Angush9]

Hi

I have just checked my order tracker and it now shows that my expected delivery date is 18th-23rd!!

I am extremely disappointed with EE as i was told 14 days, and now it is 21 to 26!!