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Error 019

Walshey1976
Investigator
Investigator

‎21-10-2020 02:37 PM

Hi, I’m having issues setting up my Apple Watch s6 data. I keep getting call 150 and quote 019. 

17 REPLIES 17
juleshac
Investigator
Investigator
In response to James_B

‎19-12-2020 04:01 PM

Thank you.

 

Tried. Lines too busy. When I did get through systems were down apparently. Need another Tech Guru the one you have seems too busy.

 

Also if you had real Tech Gurus this would just work.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to juleshac

‎19-12-2020 04:05 PM - edited ‎19-12-2020 04:06 PM

Did the team let you know when the systems will be available again @juleshac?

 

James

0 Helpful
juleshac
Investigator
Investigator
In response to James_B

‎19-12-2020 04:33 PM

Yes from 4pm yesterday. But then long wait and gave up... will try the chat now. Thanks.

0 Helpful
juleshac
Investigator
Investigator
In response to juleshac

‎19-12-2020 04:36 PM

Just tried chat as suggested. 

--------------------------------------------------------

Sorry, we aren’t able to assist with your query on chat.

If you are looking to Upgrade, please text "Up" to 150

 

For all other queries, call us on 150 from an EE mobile or 0800 079 8586 from a landline: Or see other ways to get in touch here

--------------------------------------------------------

 

Looks like they are happy to upgrade (more money) but not give me the service I pay for.  

 

I guess I could try Twitter next... brb

0 Helpful
juleshac
Investigator
Investigator
In response to juleshac

‎19-12-2020 04:40 PM

There is some good news. 😩

 

--------------------------

Nice one, juleshac! You unlocked the Joining in badge. The more you get involved, the more badges you’ll unlock.

Joining in: You replied 5 times! Glad you're joining in.

--------------------

 

Really enjoying the badges. Much better than phone service. 

0 Helpful
juleshac
Investigator
Investigator
In response to juleshac

‎19-12-2020 04:46 PM

Jeepers going to need a bigger Christmas jumper at this rate.

 

----------------------------------------

Nice one, juleshac! You unlocked the Community Spirit badge. The more you get involved, the more badges you’ll unlock.

Community Spirit: Taking a moment to mark a post as helpful is a fantastic way to say thanks. Good work!

---------------------------------------

0 Helpful
GordyUK
Contributor
Contributor
In response to juleshac

‎19-12-2020 04:48 PM

To be clear Jules, you can’t just turn both off. You have to then unpair the watch and go through the WHOLE things from scratch with only 4G enabled on the phone.  It takes hours. This isn’t a quick fix, but its the only way I’ve managed to get it to work.

juleshac
Investigator
Investigator
In response to GordyUK

‎19-12-2020 04:57 PM

ok...thank you... will go through through full process

0 Helpful