Ericsson R320s

Albertine2021
Investigator
Investigator

‎06-03-2021 08:33 AM

Need a new SIM card for Ericsson R320s, I like it even though it's ancient.  EE can't text me a code therefore.  How do I get a new SIM?

 

Cheers.

0 Helpful
15 REPLIES 15
Christopher_G
EE Community Support Team

‎06-03-2021 10:38 AM

Hi @Albertine2021

 

Welcome to the community.

 

Have a chat with our Mobile Care team, they'll organise to send you a SIM card. 🙂


Chris

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Albertine2021
Investigator
Investigator
In response to Christopher_G

‎06-03-2021 11:02 AM

Hello, I am profoundly deaf, reliant on lip reading, I text and email. Can I write to them?

Sent from Mail for Windows 10
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Christopher_G
EE Community Support Team
In response to Albertine2021

‎06-03-2021 11:16 AM

OK thanks, @Albertine2021

 

Do you have a pay monthly or pay as you go account?


Chris

XRaySpeX
EE Community Star
EE Community Star

‎06-03-2021 05:01 PM

Why do you want a new SIM?

 

If it's for a new phone, order a replacement SIM online with the same no., plan & if applicable, credit at Order a replacement SIM for £1.50. Otherwise phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Albertine2021
Investigator
Investigator
In response to Christopher_G

‎08-03-2021 10:07 AM

Hello Chris, I am still phoneless, I've a very IT/tech minded friend coming later to have a look (and yes he is in my bubble!).  Everyone thinks I should get a proper phone.  😞 I learnt quite a lot from the information you sent, and I thank you very much for your help.

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Albertine2021
Investigator
Investigator
In response to XRaySpeX

‎08-03-2021 10:12 AM

Hello, thank you for writing.  I am pretty certain it is the SIM that is problem, as the phone is working i.e fully charged but the screen says 'insert card'. I can't phone anyone on my landline, deaf, it's for emergencies, and I only use mobile for texting.  Very good of you to advise.

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Leanne_T
EE Community Support Team
In response to Albertine2021

‎08-03-2021 11:28 AM

Hi @Albertine2021

 

Thanks for coming back to us. 

 

Are you able to try the SIM card in another phone when your friend comes? 

 

This will let you know if it is the phone or SIM that is the problem. 

 

Thanks. 

 

Leanne.

Albertine2021
Investigator
Investigator
In response to Leanne_T

‎08-03-2021 11:46 AM

Hi Leanne.  Thank you. Yes, I did, same make, and nothing happened at all, that phone won't charge, I have never used it before, it was supposed to be my back up (birthday present - complete with QWERTY plug in keyboard, handbook (yes I have looked at that!), and two spare batteries.     

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Leanne_T
EE Community Support Team
In response to Albertine2021

‎08-03-2021 11:50 AM

Hi @Albertine2021

 

Are you able to try a phone that will turn on, so you can see if the same message shows? 

 

Leanne.