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Early Upgrade confirmation

Megan15
Investigator
Investigator

‎24-06-2018 04:33 PM

I recently early upgraded over the phone, my bank account has been charged but I have had no confirmation e-mail or text. Also on my EE account at still has all my old details. Is there a wait time before things are clear? Please help. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎24-06-2018 09:34 PM

@Megan15  Check your junk emsil

folder as you should of had a confirmation email.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Megan15
Investigator
Investigator
In response to Chris_B

‎25-06-2018 01:03 AM

I have checked my e-mails all day yesterday and today. I am giving it another 24 hours before I contact EE. I was just curious, thought it odd I had no e-mail about it what so ever.

0 Helpful
Leanne_T
EE Community Support Team
In response to Megan15

‎25-06-2018 07:29 AM

Hello there @Megan15

 

Thanks for posting on the community.

 

If you give us a call on 150, the team will be able to check the order for you.

 

Let us know how you get on.

 

Leanne.

 

0 Helpful