ESIM PROBLEM

[AndyMarshall]

I scanned the QR for my new SIM but the number appears as 00 0000 000000 rather than my actual number. What should I do?

[Jon_K]

Hi @AndyMarshall.

Welcome to the community.

What phone are you using?

Where is this number appearing?

Jon

[N_ro]

I’m having the same issue it’s appearing for me in the e sim area on my settings 

[James_B]

Hi @N_ro,

Welcome to the EE Community. 🙂

Which phone are you using? Have you restarted it since activating your eSIM?

Are you able to use your mobile number as usual?

James

[N_ro]

Yes but still no luck iPhone 12 Pro Max and still no luck

Sent from my iPhone

[James_B]

Hi @N_ro,

Is everything working as it should calls and texts wise? If it is, it isn't anything to worry about.

James

[N_ro]

As of right now no signal nothing and the store said can’t help

Sent from my iPhone

[James_B]

When did you activate your eSIM @N_ro?

James

[N_ro]

11:30 am

Sent from my iPhone

[James_B]

Hi @N_ro,

Please allow up to 24 hours for your SIM to activate.

Thanks

James