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EE sent wrong item

Rie260574
Visitor

‎13-11-2021 03:55 PM

I ordered a 2nd gen iPencil and EE sent me a 1st gen. This was returned by DPD. I then placed another order for the 2nd gen and paid £9 upfront and I still have no iPencil? I now have the £8 add in to my bill even though I have no accessory? I’ve been really unwell with covid and I just can’t seem to get any help from EE. I’m hold all day today and I’m getting really frustrated that I’m going to leave altogether 

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1 REPLY 1
Schockwave
Community Hero
Community Hero

‎13-11-2021 04:59 PM

Hello @Rie260574 , Sorry you have not been well, but unfortunately you will have to contact customer service, as this is account related. I would suggest you try via the My EE App, contacting them, it should give you a rough idea how long you have to wait and you should also be able to get a call back if it is going to take a long time. Hope this helps.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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