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EE recycle / Brightstar

NLL
Valued Contributor
Valued Contributor

‎30-12-2020 10:15 AM

Hello, 

I recently upgraded my phone to the iPhone 12 pro max and decided to use the ee recycle service for my old phone.

I was quoted £234 which would be paid into my account no later than the 29/12.

I haven't received the payment and I've been on hold for 40+ minutes with no answer. 

just want to know if there's an issue with the payment system and when I can expect the payment to be made. 

32 REPLIES 32
James_B
EE Community Manager
EE Community Manager
In response to Sasha1791

‎25-02-2021 08:28 AM

Hi @Sasha1791,

 

If the trade in offer was to allow you to upgrade early, you wouldn't also receive a cash payment.

 

James

0 Helpful
Sasha1791
Investigator
Investigator
In response to James_B

‎25-02-2021 08:30 AM

What I mean is I paid a upfront early upgrade charge on the agreed price plan which you receive money for as a trade in offer which i only had this option for my  particular price plan. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Sasha1791

‎25-02-2021 09:32 AM

Hi @Sasha1791,

 

Our Customer Care Team will be happy to check the status of your upgrade fee if you get in touch.

 

Thanks

 

James

0 Helpful