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25-02-2021 09:55 AM
Hi
I Have upgraded, and my new sim has been in my new phone for 48 hours. Still telling me emergency calls only. I have wifi etc. My old phone & sim still working? On my old number.
Help please
25-02-2021 10:06 AM
Hello @Queenie17 and welcome to the EE community!
Will your existing SIM fit in your new phone? If it does, and that SIM works, then use it.
There is no need to swap SIMs unless there's a problem with your existing one or it doesn't fit.
25-02-2021 10:12 AM
Yes my old sim works, But have have not got unlimited data as per my new contract. Still only showing 2.00GB as from my old contract?
25-02-2021 10:25 AM
It's your account that dictates the plan, not your SIM.
Others are more familiar with what exactly triggers the plan change, but I have a suspicion that using the new phone may be it.
The standard advice is always to use your existing SIM in your new phone - "if it ain't broke, why change it?" applies here.
25-02-2021 10:34 AM
Ok I understand this, and will do so. However what happens if my data allowance does not change?
25-02-2021 10:43 AM
How is it that you're checking for your data allowance?
If you text BALANCE to 150 using your new phone, what does it say? The text is free.
25-02-2021 11:38 AM
Checked that, all appears to be ok!
many thanks for your help
