Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

EE perks

katiexSx
Investigator
Investigator

‎06-09-2021 11:58 AM

my ee nhs perk account has been deactivated (not sure why) and I’m due an upgrade. Please help! 
@Leanne 

0 Helpful
6 REPLIES 6
BrendonH
Community Hero
Community Hero

‎06-09-2021 12:02 PM

Are you able to sign up again?

 

If not give EE a call they may be able to reset it.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
katiexSx
Investigator
Investigator
In response to BrendonH

‎06-09-2021 12:17 PM

Can’t sign up again as it’s linked with your NHS email address. 

0 Helpful
katiexSx
Investigator
Investigator

‎06-09-2021 12:20 PM

my ee nhs perk account has been deactivated (not sure why) and I’m due an upgrade. Please help!  @1234 

0 Helpful
Christopher_B
EE Employee
In response to katiexSx

‎06-09-2021 02:19 PM

Hi @katiexSx

 

I hope you're well and having a nice day, other than this issue of course.

 

When you originally signed up did you validate your email address via a link we sent?

 

Thanks 

 

Chris

0 Helpful
katiexSx
Investigator
Investigator
In response to Christopher_B

‎06-09-2021 02:38 PM

Hi. I’m not sure as it was a while ago. When I try to log in it says :

 

Your account has been deactivated as your registration was not completed within the allowed time frame

 

0 Helpful
Christopher_B
EE Employee
In response to katiexSx

‎06-09-2021 02:55 PM

Thanks @katiexSx

 

It sounds like the email verification part hasn't been completed.

 

I've sent you private message, could you please check it when you get a chance.

 

Thanks 

 

Chris

 

0 Helpful