EE perks

[katiexSx]

my ee nhs perk account has been deactivated (not sure why) and I’m due an upgrade. Please help! 
@Leanne 

[BrendonH]

Are you able to sign up again?

If not give EE a call they may be able to reset it.

[katiexSx]

Can’t sign up again as it’s linked with your NHS email address. 

[katiexSx]

my ee nhs perk account has been deactivated (not sure why) and I’m due an upgrade. Please help!  @1234 

[Christopher_B]

Hi @katiexSx

I hope you're well and having a nice day, other than this issue of course.

When you originally signed up did you validate your email address via a link we sent?

Thanks 

Chris

[katiexSx]

Hi. I’m not sure as it was a while ago. When I try to log in it says :

Your account has been deactivated as your registration was not completed within the allowed time frame

[Christopher_B]

Thanks @katiexSx

It sounds like the email verification part hasn't been completed.

I've sent you private message, could you please check it when you get a chance.

Thanks 

Chris