EE perks password reset not working
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11-02-2020 12:21 PM
Anyone else having issues resetting their EE perks password. I've been trying since yesterday afternoon to reset my perks pw but I've not received any email to reset. I've checked my spam as well. I called customer services who said it could take up to 24 hrs for the email to arrive? I am a previously registered customer. I also have a separate mobile account with a different pw to the perks, I've even tried that pw. Any ideas?
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13-10-2020 01:30 PM
Hello, yes I have checked all possible folders
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13-10-2020 01:31 PM
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13-10-2020 01:47 PM
I last logged in around 8 weeks ago I thing, but the saved password for the account no longer works
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13-10-2020 01:56 PM
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13-10-2020 02:52 PM
Hi, I think I am facing the same problem, I need the private message to reset my password, please write back, Thanks !
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13-10-2020 04:24 PM
Hi @Fy
Thanks for coming to the community.
Have you tried the forgotten your details option on the EE Perk portal to get an email sent you to reset your password?
If you have not received the email, have you checked your junk/spam folder?
Thanks 🙂
Leanne.
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12-11-2020 02:43 PM
Hi I have had the same issue with my ee perks password. It’s been over a week. Have tried checking spam e-mail. Have tried different browsers. Please can you assist. Thank you
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12-11-2020 02:56 PM
Hi @Wole12
Thanks for coming to the community.
I have sent you a private message for some extra details.
Leanne 🙂
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13-11-2020 03:43 PM
Could I get some help with this please, also having the same problem. You’d think seeing as I have 2 EE accounts it could just be applied to both without having to renew it each time?
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13-11-2020 03:48 PM - edited 13-11-2020 03:50 PM
Hi @Studee
Thanks for coming here.
You would need to request a new Perk code for your upgrade, to help you I have sent you a private message for some extra details.
Thanks 🙂
Leanne.
