EE perks password reset not working

[Abs4190]

Anyone else having issues resetting their EE perks password. I've been trying since yesterday afternoon to reset my perks pw but I've not received any email to reset. I've checked my spam as well. I called customer services who said it could take up to 24 hrs for the email to arrive? I am a previously registered customer. I also have a separate mobile account with a different pw to the perks, I've even tried that pw. Any ideas? 

[Christopher_G]

Hi @Abs4190

Welcome to the community. 🙂

I've sent you a private message to see if we can sort this out for you.

Please take a look and get back to me.

Thanks

Chris

[Abs4190]

Just replied, thanks

[RahatPatel]

Hi I am have same issue of not able to reset Perk password. Received email twice but it dose not let me reset password. Pls help.

Thanks

[RahatPatel]

Hi I am have same issue of not able to reset Perk password. Received email twice but it dose not let me reset password. Pls help.

Thanks

[Christopher_G]

HI @RahatPatel

Welcome to the community.

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris 🙂

[dl70]

How long does it take to get a reset email? I requested yesterday but still waiting

[Leanne_T]

Hi @dl70

Thanks for posting on the community.

Have you checked your junk/spam folder to see if the reset email is there?

Thanks 🙂

Leanne.

[521louise]

Hi

I'm also having the same problem with this. Having tried a couple of times to reset my password for EE perks and it has not come through to my inbox or spam folders. I've tried calling customer services but they could only reset the password for my EE. I'm looking to upgrade but can't do that without a discount code.

[Leanne_T]

Hi @521louise

Thanks for coming to the community.

I would like to help you with your account, I have sent you a private message on here for some details 🙂

Leanne.