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I can’t add an Apple Watch to my plan.

wictional
Explorer

‎18-06-2021 07:47 AM

I’m trying to buy an Apple Watch, but every time I get to the basket stage, I can’t proceed. It says I need to log in to My EE, but I’m already logged in, so when I click the link, it sends me back to my My EE landing page with an empty basket. The same thing happens if I try to go via Summer Sale > Watches or Menu > Apple Watches to get to the watch page. How can I check out??

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎18-06-2021 07:55 AM

@wictional  try clearing your browser history and cookies. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
wictional
Explorer
In response to Chris_B

‎18-06-2021 09:44 AM

I did, but still no luck. I’ve also tried on different devices.

0 Helpful
Leanne_T
EE Community Support Team
In response to wictional

‎18-06-2021 10:03 AM

Hi @wictional

 

Thanks for coming to the community. 

 

If you get in touch with our Mobile Care team, they will be able to help you with the Apple Watch order. 

 

Let us know how you get on 🙂

 

Leanne.

0 Helpful