EE payment checkout not working

[Rachelle17]

I called 150 to upgrade using the 20% perks discount and was told it is available online only, tried a few times before it actually gave me the discount.

When i went to the final payment page it gave me an error:

Sorry! We couldn’t find that page! 

I have tried atleast 10 times now, and this discount expires tomorrow! 

[Marius23]

I have tried clearing browser on my phone, but still same. 

Payment worked on personal computer Microsoft Edge browser. 

[Jon_K]

I see, @Marius23.

On your phone, are you trying to make the payment in the app or online?

Jon

[TK16151]

due for an uprgrade thought doing it online as lines are really busy and shops really full before Christmas but as described up here everything’s work great payment details in and all what was left todo is click of pay that what should come up is this card security thing but instead page not found 

I’m sure I’m not the only one who is before Christmas prefer the online system so there will be some lost sale because of that 

recommendation get it fixed fast and maybe send a message round that the online system is not working save so much time 

[Jon_K]

Hi @TK16151.

Welcome to the community.

Are you able to try using a different browser?

Jon

[TK16151]

The only thing what worked going from mobile and iPad to laptop 💻

Sent from my iPhone

[Jon_K]

Have you now been able to complete your order, @TK16151?

Jon

[rbarnes1234]

still broken in 2021

[Katie_B]

Hello @rbarnes1234, 

Thanks for coming to the community. 

What happens when you try to checkout?

Have you tried another browser or clearing cache and cookies?

Katie 🙂

[WATTS1204]

still issues again in 2021