EE gave me the wrong unlock code for my phone

[AndrewTM]

I enter my new sim from a new network and phone requested code. After sending my IMEI number to EE they emailed me a code for my Samsung Galaxy S10 plus.I tried this code multible times and I kept being told it was incorrect. Now it says enter MCK code. So I got my PUK code from My EE and now it's telling me that is incorrect too. The heck very annoyed

[Chris_B]

@joder94 

1. Retrieve the device lock code which EE gave you. It should be 16 numbers in length.

2. Enter the last 8 numbers (from the 16 digit number provided by EE).

3. Once you get past that screen, enter the first 8 numbers (from the 16 digit number provided by EE).

4. You should now be able to access the contents of your phone.

5. Restart your phone.

Stores are not there for this sort of thing they are there to sell.