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EE cancelled my order without warning and without my consent

froub
Visitor

‎17-11-2021 08:04 PM

Maybe give someone more than 24 hours to reply to an email when you’ve gone more than a month before telling them their “in stock” order isn’t in stock? Just a thought. 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎17-11-2021 09:27 PM

Hi @froub 

 

There is no account access on these forums. You will need to speak to EE CS on 150 about this issue. 

 

EE don't need your consent to cancel a contract which hasn't started. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎17-11-2021 09:57 PM

Hi @froub ,

 

The best summary I can find of the niceties of the legal position is the below link. Good luck!

 

 https://www.ashurst.com/en/news-and-insights/legal-updates/terminating-contracts-under-english-law/

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0 Helpful
Christopher_G
EE Community Support Team

‎18-11-2021 07:47 AM

Hi @froub

 

Welcome to the community. Sorry to hear that your order was cancelled.

 

Have you spoken to our mobile care team? Did they explain why the order was cancelled?

 

Chris

0 Helpful