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My EE app not listed in Play Store

Northnet
Contributor
Contributor

‎13-11-2021 02:21 PM

I launched my installed My EE app and got a message saying it was no longer compatible (or something similar) and to update the app. I deleted the old app and went to download from scratch but 'My EE' is not available in the Play Store, just EE Home and EE device MOT.

0 Helpful
8 REPLIES 8
Northerner
Grand Master
Grand Master

‎13-11-2021 06:01 PM

Hi @Northnet 

 

What device do you have? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Northnet
Contributor
Contributor
In response to Northerner

‎14-11-2021 04:31 PM

I have a Redmi Note 7, running Android 10.

0 Helpful
Christopher_G
EE Community Support Team

‎15-11-2021 08:02 AM

Hi @Northnet

 

Are you able to log into your My EE account on your phone browser?

 

Chris

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Northnet
Contributor
Contributor
In response to Christopher_G

‎15-11-2021 11:19 AM

Yes, I can login with my phone's Brave browser.

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Christopher_G
EE Community Support Team
In response to Northnet

‎15-11-2021 11:55 AM

OK thanks, @Northnet

 

The My EE app may or may not work on handsets that are not part of our range. I'd suggest continuing to use your My EE account through the browser.


Chris

0 Helpful
Northnet
Contributor
Contributor
In response to Christopher_G

‎15-11-2021 04:43 PM

This response is simply not good enough. For a start, it does not address the subject (the app is simply NOT LISTED). And secondly, who ever heard of an app being device-specific? I can understand if the OS is old and becomes incompatible, but Android 10?

 

Please escalate this issue so that we may receive an accurate answer, and a resolution.

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uvarvu
Established Contributor
Established Contributor
In response to Northnet

‎18-11-2021 07:00 AM

Device specific apps are more common than you think.   I also doubt it’s the OS version, up until September Android 10 was the most common version.  11 has since taken the crown.

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Northnet
Contributor
Contributor
In response to uvarvu

‎18-11-2021 08:57 AM

Thanks for your input @uvarvu . As I suspected all along, it seems EE is attempting to coral users into purchasing their overpriced handsets, regularly. My Redmi has been, and continues to be, everything I expect from a phone although I am cognisant that Android 10 is the last update I will be getting. But my choice of handset is *my choice*, and EE is my chosen service supplier (for now), the one does not and should not determine the other. I live in a weal signal area and EE is marginally the best of a bad bunch, but if they are going to start pulling handset marketing stunts, I will have to reconsider my options.

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