This has been very frustrating.
I tried to upgrade my mobile last night through the website. Logged in selected my new phone, went to the checkout section and could only see a voucher code bit that I could not click into or type in.
I continued on anyway thinking that there may be a discount code bit further on, only to get a thank you for your payment bit at the end and an order confirmation email.
I phoned up ee this morning and the guy said it's a web only code so I would just need to go through the procedure again, and type the code in on the last screen, and it would amend the order and not charge me
I get to the end screen to be greeted by a thank you for your order and another £100 out of my account.
I phoned back up to be told that they can't see the orders on their screen and that as it's a web only code I need to press the chat button in the myee app to talk to the web team.
Couldn't find a chat button, only a Facebook messenger prompt that takes me to the play store to open the messenger app which then takes me to my existing chat screen.
I sent them a message from the Facebook page but that was 9am and still no response from them at 1pm.
I have also got a message in my email saying the first order is now complete and awaiting delivery on the standard price with no discount included.
This has been a very frustrating experience and just getting worse because I can't talk to anyone about it or get it resolved.
How do I talk to someone to get this resolved?
