EE cancelled my order without warning and without my consent

froub
Visitor

‎17-11-2021 08:04 PM

Maybe give someone more than 24 hours to reply to an email when you’ve gone more than a month before telling them their “in stock” order isn’t in stock? Just a thought. 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎17-11-2021 09:27 PM

Hi @froub 

 

There is no account access on these forums. You will need to speak to EE CS on 150 about this issue. 

 

EE don't need your consent to cancel a contract which hasn't started. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎17-11-2021 09:57 PM

Hi @froub ,

 

The best summary I can find of the niceties of the legal position is the below link. Good luck!

 

 https://www.ashurst.com/en/news-and-insights/legal-updates/terminating-contracts-under-english-law/

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
Christopher_G
EE Community Support Team

‎18-11-2021 07:47 AM

Hi @froub

 

Welcome to the community. Sorry to hear that your order was cancelled.

 

Have you spoken to our mobile care team? Did they explain why the order was cancelled?

 

Chris

0 Helpful