EE accidently blacklisted my iPhone 12 pro
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-01-2021 12:22 AM
I called EE today to find out when I can unlock my phone
They took IMEI to check
But while checking they accidently clicked on add to blacklist!!
Such a stupid thing to do...what a **bleep**!!
Now I can't use my phone to make calls
Solved! See the answer below or view the solution in context.
Accepted Solutions
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-01-2021 12:44 AM
Hi @rafiqul3
Welcome to the EE Community,
you will need to contact EE customer services to get the blacklist removed if you call freephone 0800 317 720 a customer service advisor will be happy to assist you.
Thanks,
David.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-01-2021 12:44 AM
Hi @rafiqul3
Welcome to the EE Community,
you will need to contact EE customer services to get the blacklist removed if you call freephone 0800 317 720 a customer service advisor will be happy to assist you.
Thanks,
David.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-01-2021 12:49 AM
But I spoke to EE already on 150 number
They refused to help
Get Outlook for iOS
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-01-2021 02:39 AM
They made a mistake, eh? Why couldn't they just uncheck it & reverse it? That's what peeps do when they make a mistake - correct it!
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-01-2021 08:13 AM
Hello @rafiqul3.
Since your last post have you been able to get your phone removed from the blacklist?
Katie 🙂
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-01-2021 08:20 AM
@rafiqul3 Did you get the device yourself from EE ?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-01-2021 10:42 AM
hi there
no luck, sorry!
Dont knw what to do
I have asked EE to remove unblock, but they cannot do it as i bought the phone from ebay seller
Ebay seller is not responding
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-01-2021 10:43 AM
No, from ebay seller
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-01-2021 10:44 AM
ebay seller got from ee upgrade
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-01-2021 11:37 AM
@rafiqul3 , is it possible that the eBay seller, after selling it to you, then reported it as lost or stolen and when EE had a look, discovered this and blacklisted it and this is why the eBay seller is not responding?
The eBay seller wrote, he got it from EE upgrade, the phone cannot be sold for the first six months, and so that is probably why it has been blacklisted, as EE will not unlock the phone until the six months are up. Sorry, but I would suggest contacting EBay and the seller, who had no right to sell the phone in the first place, as it is less than six months old and still belongs to EE. I believe there are other routes you can take to get your money back, but not sure and hopefully someone else will come up with some ideas. Always be careful where and who you buy from, when an item is so expensive.

- Blacklisted phone in Archived Posts
- sim wont work in Archived Posts
- What can I do when a phone is sold then blacklisted and the seller makes a claim in Archived Posts
- EE accidently blacklisted my iPhone 12 pro in Archived Posts
- Varying results on iPhone being blacklisted, and how can it be undone? in Archived Posts