cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

EE accidently blacklisted my iPhone 12 pro

rafiqul3
Investigator
Investigator

I called EE today to find out when I can unlock my phone 

They took IMEI to check 

But while checking they accidently clicked on add to blacklist!! 

Such a stupid thing to do...what a **bleep**!!

Now I can't use my phone to make calls

1 SOLUTION

Accepted Solutions
Profile closed
Not applicable

Hi @rafiqul3 

 

Welcome to the EE Community,

 

you will need to contact EE customer services to get the blacklist removed if you call freephone 0800 317 720 a customer service advisor will be happy to assist you.

 

Thanks,

 

David.

View solution in original post

9 REPLIES 9
Profile closed
Not applicable

Hi @rafiqul3 

 

Welcome to the EE Community,

 

you will need to contact EE customer services to get the blacklist removed if you call freephone 0800 317 720 a customer service advisor will be happy to assist you.

 

Thanks,

 

David.

Thank you
But I spoke to EE already on 150 number
They refused to help

Get Outlook for iOS
XRaySpeX
EE Community Star
EE Community Star

They made a mistake, eh? Why couldn't they just uncheck it & reverse it? That's what peeps do when they make a mistake - correct it!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Katie_B
EE Community Support Team

Hello @rafiqul3

 

Since your last post have you been able to get your phone removed from the blacklist?

 

Katie 🙂

Chris_B
EE Community Star
EE Community Star

@rafiqul3   Did you get the device yourself from EE ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

hi there

 

no luck, sorry!

Dont knw what to do

I have asked EE to remove unblock, but they cannot do it as i bought the phone from ebay seller

Ebay seller is not responding

No, from ebay seller

 

ebay seller got from ee upgrade

@rafiqul3 , is it possible that the eBay seller, after selling it to you, then reported it as lost or stolen and when EE had a look, discovered this and blacklisted it and this is why the eBay seller is not responding?

 

The eBay seller wrote, he got it from EE upgrade, the phone cannot be sold for the first six months, and so that is probably why it has been blacklisted, as EE will not unlock the phone until the six months are up. Sorry, but I would suggest contacting EBay and the seller, who had no right to sell the phone in the first place, as it is less than six months old and still belongs to EE. I believe there are other routes you can take to get your money back, but not sure and hopefully someone else will come up with some ideas. Always be careful where and who you buy from, when an item is so expensive.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.