EE Protect Discount in Life

[Chrissy21]

Hi I have recently upgraded my phone and I have noticed that I can get a free phone case or protector with the above.

I had it with my last phone but bought a case before I had thought about it.

How do I access this discount?

[RangerLazzari]

1 month old new customer.

So like many others I believed I was getting something for free as per my add-ons in use.

(In use?) 

Annual device mot.

Reading early comments this has still not been made clear to people that these item are not free unless as stated above you have insurance nowhere mentions this or you get a code?

This is 3 months after the last post and it still appears on the app as very vague and misleading.

If it's free, make it easier for people to claim.

If it's not tidy up the app or your portal to re-word.

1month in and I don't trust you already.

[Alex_S · Accepted solution]

Hi @RangerLazzari,

Welcome to the community 🙂

The information given by @Leanne_T in February is still correct.

The Service Pack and our Insurance cover are two different options you have to add to your account.

You can read up on everything included in the free Service Pack bundle on our Help page.

If you don't have your code to claim the discount for your protective case, our Customer Care Team can issue this to you.

If it is Insurance cover that you would like to add, you can call our Customer Care Team and they will be able to talk you thorough what is available and the additional costs for this.

Alex 🙂

[User1971]

This is a waste of time there is no free screen protector or case so misleading what's the point all you get is discount in shop but you still have to pay £1999 for a screen protector which is expensive anyway, you should remove this it shouldn't say free every year 

[Leanne_T]

Morning @User1971 

If this is in relation to the Service Pack, you get a discount off protective equipment - on certain plans.

You can find more information on this EE Service pack help page.

The 'Free' part means that there is no recurring monthly cost for the service pack add-on.

Thanks. 

Leanne.

[User1971]

I understand that its just misleading when you read it.as you can see from other comments,  when you first read it your led to believe your getting a free case or screen protector until you read a few times that's all

[Leanne_T]

Thanks for the reply @User1971

I will certainly feed this back 🙂

Come back to the community anytime. 

Leanne.