Community Activity
Resolved! How to deactivate the SSIDs "ee wifi" and "ee wifi-x" from my Smart Hub Plus
Hi there, yesterday I started to get EE Home broadband, I have noticed that it shows the SSIDs: ee wifi (open) and ee wifi x (closed) networks too that other people can log in to if they have ee login details.II'd like to opt out from this service. I...
EE Wifi showing as open network
Hi, I have read a few articles but none really answered my question. So my router is transmitting the open EE WiFi channel - I have opted out of EE WiFi but it’s still here despite opting out and resetting the router etc - there’s no physical setting...
Can I gift my free Apple Music add-on to my child who is EE customer?
I have received a 2 year subscription to Apple Music as part of my plan. I would like to gift this to my son who is also an EE customer, how can I do this?
Request
I am writing to you on behalf of Beasts Community Fitness Trust in Shepshed, Leicestershire.We are currently so excited to be planning The Ultimate Beast Games - a fundraising event for our trust – Beasts Community Fitness Trust.The gym is holding th...
Vast quantity of random MAC Addresses showing-up since last Firmware Update
Hi all - I'm hoping someone can advise me on what's now occuring, chez moi.I have an SH32B, connected to FTTP.The latest Firmware was installed on 25th June 2025.r3.8.11-R-1414606-PROD-83002, with the GUI now at 2.36.9.Since that FW update, the Techn...
43gb used up in 3 hours?
So, I just moved into a new house and we don’t have any wifi so it’s been a big struggle with managing data, etc. This morning at 12:30am, my data ran out so I bought a brand new pack which redeemed and gave me my usually 43.5GB (see photos attac...
Port Forwarding and UPnP not working. Also getting "NAT: Strict" error messages.
I just upgraded to the 1620 Mbps package and set up my EE hub but I can't get UPnP or port forwarding to work. I read online that WiFi Enhancer can cause issues, but when I go into the EE app to disable it I just get "We couldn't load WiFi enhancer j...
Wrong Sim Deal
I have transferred a number to EE and it’s has been with EE less than 48hours, I went in store to do this. So I took out a £20 ultimate data sim deal but after realised it’s not a Business Sim so I lose some benefits of it being a not being a busines...
Changing direct debit details after my card was stolen
My revolut bank card was stolen and now I have to pay my bill. I want to change my direct debit account