EE Perk account

[MS1988]

Hello,

When I try and access my EE Perk account I get the message that my log in details are invalid and when I try and reset my password I have not receive an email with the instructions on how to reset it. I have checked in the spam folder and there is nothing there. Also when I try and re-register I get a message that an account with me details already exists 

[Leanne_T]

Morning @MS1988

Thanks for posting on the community. 

How long ago did you register for a Perk account? 

Are you logging in with the email address you used to register and the validation email was sent to? 

Thanks 🙂

Leanne.

[MS1988]

@Leanne_T 

I registered the Perk account about 2 years ago and Yes i have been trying to log in with the email address I used to register the account with

[Leanne_T · Accepted solution]

Thanks @MS1988

I've sent you a private message on here for some extra details 🙂

Leanne. 

[nhobson]

Hi I am experiencing this same issue. Occurred last week as well but then was suddenly able to log in.

Now I cannot login and never receive the reset password email. 

HOw can I get my ee perk codes?

[Leanne_T]

Hi @nhobson

Thanks for coming to the community. 

Have you registered with your work or personal email address? 

How long ago did you sign up for a perk account? 

Thanks 🙂

Leanne.

[nhobson]

I registered with my personal email and added the work email for verification (neither works to login). 

I verified my work email already. 

I signed up about 2-3 weeks ago I think

[Leanne_T]

Thanks @nhobson

Have you checked your works junk/spam folder for the reset password email? 

If you received the verification email to your work, this is the one you will use to log in. 

Leanne.

[nhobson]

Yes I have checked junk/spam, nothing is there. 

Tried again using my work email address but cannot log in and still no reset email. 

[nhobson]

Hi again, managed to get the reset email but my account has now been locked ( for 24 hours!!)

Is there any way to unlock it?