Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

E-Sim - why so difficult?

Risc0n
Visitor

‎26-10-2021 05:40 PM

I had to send my iPhone 13 back to Apple as it had a fault. I removed the e-sim from mobile data. 

Got my replacement phone today and went to add the sim. Downloaded all fine, but it needs activating. However they will send me a text message. Yet I can’t receive a text message as I need to activate the sim!

 

Why does it have to be so difficult. Surely you can send the activation code to my email as a backup?

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎26-10-2021 08:19 PM

@Risc0n   That’s the esim for you.    You need a replacement SIM card to receive the message.  you’ll need to call customer services to request this.     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful