Due to upgrade and won't allow me to online

[Christopher_B]

Hi @alw801

I hope you're well and having a nice day, are you up to much or is it a chilled one? 

When you try to upgrade via your My EE account, what happens?

Thanks 

Chris

[alw801]

Nothing shows up on sim only plans, ans then states sorry unavailable on
your price plan for mobile phones

[Christopher_B]

@alw801

Thanks, what plan are you on at the moment and are you in your standard upgrade window? 

Thanks

Chris