Double charge for 4GEE Home Router 2

[Mjnurney]

Hello

before I spend another hour on the phone trying to get through. I have been charged twice.

Equipment credit for 4GEE Home Router 2-£100.00

Equipment credit for 4GEE Home Router 2

£100.00

i ordered one and use one, why am I being charged twice???

[XRaySpeX]

£100 + (-£100) = £0

[Leanne_T]

Hi @Mjnurney

Thanks for coming to the community. 

As @XRaySpeX has advised, this shows as credited. 

Does the final bill amount to be paid include the £100? 

Thanks 🙂

Leanne.

[Mjnurney]

No, my bill shows home router added twice with 2 phone numbers.

the bill should be £55 per month but I’ve been charged £163. 

Account charges -£200

Phone no x4788 £171.50

Phone no x9024 £165.99

extra charges £26.03

i only have one number and only ordered one router but I’m being charged for 2

[Leanne_T]

I see @Mjnurney 

Thanks for the extra details. 

In this case, I've sent you a private message on here for some extra details. 

Speak soon 🙂

Leanne.

[Mjnurney]

Not only that but when ordering I double checked it was one router and that the directed debit account was changed but neither of that worked out.

[Leanne_T]

Hi @Mjnurney 

I have sent you a message on the community for some extra information, if you can take a look and get back to me that would be great 🙂

Leanne.

[Mjnurney]

Thanks for calling me back. 

hopefully this can be sorted 🙂

[James_B]

No problem @Mjnurney 🙂

Please keep us updated.

James

[Mjnurney]

Still waiting for a returns bag for the router that was sent twice and charged for twice and the old contract is being charged as well as the new contract too

so not very successful