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Double charge for 4GEE Home Router 2

Mjnurney
Contributor
Contributor

‎25-10-2021 01:11 PM

Hello

 

before I spend another hour on the phone trying to get through. I have been charged twice.

 

Equipment credit for 4GEE Home Router 2-£100.00
Equipment credit for 4GEE Home Router 2
£100.00
 
i ordered one and use one, why am I being charged twice???
 
 
0 Helpful
13 REPLIES 13
Katie_B
EE Community Support Team
In response to Mjnurney

‎03-11-2021 02:06 PM

Hi @Mjnurney. 

 

Please let us know if you have not received the router by Friday, our team will then be able to look into this further you. 

 

Katie 

0 Helpful
Mjnurney
Contributor
Contributor
In response to Katie_B

‎03-11-2021 05:05 PM

Judging by the performance so far I’ll be in touch on Friday. 

0 Helpful
Mjnurney
Contributor
Contributor
In response to Katie_B

‎05-11-2021 01:06 PM

No returns bag from EE but that’s no surprise. What an absolutely dreadful service from EE. 

I would like this problem escalated to whoever can do something about it. 

 

Thank you. 

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Mjnurney

‎05-11-2021 01:30 PM

Hi @Mjnurney,

 

Have you picked up the message from my colleague Claire?

 

James

0 Helpful