Disgusting Price Increase!

[Cookyweb]

I've just had the email that you are now cashing in on the cost of living crisis by smashing a massive 14.4 % increase on my bill.

Its absolutely disgusting, at a time when people are struggling to eat and heat their homes you decide to hit us with that ridiculous increase, not just a few % you up it by 14.4%

Its sick and I'll never be using EE again when this contract ends, I'll also be going out of my way to warn other people from using you, there's absolutely no justification in a hike like that, its pure greed and you should be ashamed.

You're a disgrace!

[Chris_B]

@Cookyweb   I take it you read  lasts years thread on this and the year before and the year before that etc etc,     It’s the same old thing each year and it’ll be the same next year.    

[Chris_B]

@Resat   Where are you getting that information from ?      Because where ever or who ever told you this is wrong your contract gets a yearly price increase that’s not after 12 months that’s in the month of April and you’ll get 2 price increases during your contract period of 24 months.       

 As for what you think is law.  
 
You’re under a contract that you agreed to and are bound by the terms of that contract by law. 

here is what you agreed to when taking out the contract. 

“6. Annual Price Increase
Your Charges include an increase by a percentage comprised of i) the annual percentage increase in the Consumer Price Index (CPI) (ignoring any negative figures) plus ii) 3.9%. We will do this so the price increase takes effect on bills dated on or after 31st March of each year (see point 7.6 of the terms and conditions)

7.6 All Your Charges (including the Price Plan Charge) include an annual price increase, (rounded up to the nearest whole pence), which will be calculated by multiplying the Charges individually by a percentage comprised of (i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year (ignoring any negative figure), plus (ii) 3.9%. The increase will take effect on bills dated on or after 31st March of each year and use the CPI figure published in January of that year. If the CPI figure is negative in the relevant year We will only increase the Charges by 3.9%. The change to Your Charges as a result of this annual increase will not give You the right to terminate this Agreement without paying a Cancellation Charge. This annual increase will not apply to amounts owed under a Device Credit Agreement.

[Cresty]

Thank you. That's helpful. That 6 months rings a bell now.

I suppose at the end of the day, it needs to be recognised that depending on your handset, your monthly price is different. And whilst when the changes were just 2 or 3 % Customers just absorbed the increase, at the rate of 10% plus, I think EE (and other networks) should consider the fairness. And that is what I'm asking for... is it fair? And Im not just thinking about myself... next year, EEs profits could go down because Customers have decided not to upgrade so, from a business perspective, is it wise? The knock on could be massive. And then, who's fault will it be?

I'm just looking for a considered response.

[steviekit]

I think in the future people won’t included their phones in the contract with EE. They will buy direct from the manufacturer and take out whatever APR loan deal they are offering. It no longer makes financial sense to include a phone with EE, just go SIM only…I know I will.

[mbdrake76]

The rate of increase will certainly affect my ability to perform an "Anytime" upgrade this year - so I'll probably just allow it to run another year until the contract expires and weigh up my options then.  O2 take a far better approach in that the device and contract run separately.  

But as it is - the increase is too much for me this year and I must cancel contracts that are due to renewal in six months time (or earlier, if the cash becomes available) to help reduce cost - especially when you consider another rise in costs is due again next year.

Having spent £18,000 with EE since July 2018 (I've been with them much longer than that - but that's just when my records with my existing bank start) - I think it may be time for a change.

[Cresty]

Another way to do it is to get an 18 month interest free credit card and put your device on that... then no APR.  Then go sim only with someone like gift gaff.

[Cookyweb]

That’s really good advice, it’s helps to stop those low life, scum of the earth, greedy, immoral, profiteering dirt bags at the top fill their nasty pockets 

[WS1995]

No, it's really not. 

Year on year there's usually a slight increase, most people are reasonable enough and understand that the cost of things generally goes up, not down, i.e fuel, house prices, food, etc. We all know that. What people can't really expect to be happy about is their bills suddenly jumping up by nearly 15%. Imagine if your landlord turned up and suddenly told you that they were increasing your rent by 15%? How would you react.

A small percentage increase year on year is VERY different to a whopping near 15% increase in one single year. That's 2 or 3 years worth of increases in one single year, and no doubt it will go up again next year.

Once my contracts end with EE, I won't be renewing, that's for sure, the cost is now absurdly high for the service level I receive. I can guarantee so called "network investment" won't make one jot of difference to me where I am, it's been awful for the last 23 years for as long as I can remember,  and has barely improved since, and no doubt won't improve, despite being still within a London borough, I'm hardly "out in the sticks" somewhere.

If I were a slightly less reasonable person I'd consider not paying my bills.... 

[WS1995]

I so wish I could go back to 2020 when I was sim only with EE, £17 a month versus the numerous devices I have now and come end of March my bill will be £400 a month.