Discontinue broadband and landline

[seamy]

I want to discontinue the broadband and landline at my mothers house as she has died, but cant find a way to do this on the accounts section. How do I do it other than using an expensive customer service helpline?

[XRaySpeX]

Closing the account of someone who’s died

Use the online form to tell us about an account holder's death.

We’ll need:

• the account holder’s name and number
• a number to contact you on 

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

When an account holder dies you can either:

• disconnect their broadband or number and close their account
• transfer the connection or number to someone else

[James_B]

Hi @seamy,

Welcome to the EE Community.

I'm very sorry to hear of your loss.

Did @XRaySpeX's great post give you all of the information you need?

James