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Delivery

Cjrobin98
Explorer

‎17-02-2020 10:16 AM

Hi, 

 

I ordered my upgrade on the 14th feb and I still haven’t received any updates on when my phone will be getting delivered? 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎17-02-2020 12:44 PM

Hi @Cjrobin98.

 

Welcome to the EE Community 🙂

 

Did you place your order online or over the phone?

 

Have you had a confirmation email containing tracking information?

 

Jon

0 Helpful
Cjrobin98
Explorer
In response to Jon_K

‎17-02-2020 12:50 PM

I upgraded online and I received an email confirmation and when I put in my tracking details there’s nothing.

0 Helpful
Jon_K
Former EE Employee
In response to Cjrobin98

‎17-02-2020 01:44 PM

Thanks @Cjrobin98.

 

I'd recommend contacting our Customer Care team so they can look into your account and find out what's going on for you.

 

Let us know how you get on.

 

Jon

0 Helpful