Delivery

[WilliamsE93]

Hi, I ordered a pay as you go phone on Feb 14th and still haven’t received it? I tried to track my order on the EE website, but it says it can’t be tracked and I haven’t received any update via mobile or email, how do I know when I will be receiving it? Thanks 

[Chris_B]

@WilliamsE93    If the device was in stock when you ordered you should of had this by now.   I recommend you call customer services about this order as it looks like it didn’t go through.   

[WilliamsE93]

I can’t find the number to call to speak with customer services! Who would be the correct department/number to call please? Thank you 

[James_B]

Hi @WilliamsE93,

Welcome to the EE Community. 🙂

Are you a new or existing customer?

James

[WilliamsE93]

Hey, I’m an existing customer, but the phone I ordered is for my mum as she has a sim only, so wanted a newer handset. It’s for her birthday on Thursday, but still no sign of it being delivered!? Any help would be greatly received. Thank you 

[James_B]

Hi @WilliamsE93,

Our Customer Care Team will be happy to help if you get in touch on 150.

Thanks

James

[WilliamsE93]

I didn’t know what option to go through on, none seemed relevant!? 

[James_B]

Hi @WilliamsE93,

Don't worry too much if you pick quite the right option. Any member of the team will be able to locate your order.

James