I ordered a new phone a couple of days ago and I got a text from EE yesterday to say that the SIM had been despatched. I called EE today and they said that both my phone and the SIM have been despatched and are out for delivery today.
I haven't been given a tracking number and haven't been texted or notified by DPD that it's getting delivered today. Is there a way I can track my phone?
The text I received said that my SIM had been despatched and gave me a link to follow once it arrived to activate it. I didn't get a text specifically saying my phone had been despatched.
When speaking to EE today I said I only received the text about my SIM and they said that both my phone and SIM had been despatched and my phone was due to be delivered today
If you haven't received any tracking information from DPD, your phone may not have been dispatched yet.
I'd recommend getting in touch with Customer Care so a member of the team can check. If it has been dispatched, they'll be able to provide you with a tracking number.
