Delivery

[Youngeun]

I ordered simcard on 29.Oct.

I can't get my simcard yet and I can't check delivery tracking.

When can I receive that?

[Katie_B]

Hello @Youngeun. 

Thanks for coming to the community. 

SIM cards are sent via Royal Mail and are not available for tracking. 

Your SIM should be with you in 3-5 days. 

Katie 🙂

[Youngeun]

Hi


I haven't received my SIM yet. However, I received the mails with Bill and
Confirmation of the set up of your Direct Debit Instruction.

Then I received a text message that was a survey about delivery.


When can I receive my SIM?

Thanks
Youngeun

[Katie_B]

Thanks for coming back and letting us know @Youngeun. 

I have sent you a private message for more information. 

Katie.