The EE Community

Going abroad

Hi I’m going to France Spain & Portugal for 3 weeks on the 6th July & just wanted to check my usage & roaming & if I am fully covered? 

Order

There a order that I haven’t done 

my credit isnt automatically renewing and now i wasted 15 pound

Replacement sim activation without old sim/phone

I’ve got my new sim but don’t have the old sim or handset what should I do? 

New ohine and sim being delivered tomorrow but need 4 digit dpd pin to accept. Ee have disconnected my current sim so I have not received a pin from dpd and can't access on app because I can't authenticate via mobile as no sim active. Please help

XKO number

Any help would be much appreciated. the “xko” order number I have been issued isn’t working. It keeps saying that it’s “timed out”, yet I’ve not used it. I cancelled my previous contract with o2 so dpd can’t contact me with a tracking number either. ...

Phone abroad

High ping and slow internet despite good download and upload speedtests

I have been with EE since Sep 2021 as a Mifi 4G mobile broadband customer. Over the years, there have been occassional service issues but since Sep 2024 i upgraded to the new 5G device on the suggestion of EE upgrade team citing that coverage is grea...

I likely know the answer but WAN IP over 5G?

I have a 5G device with SIM and want to know If I can get a full IPv4 WAN not CGNAT with inbound traffic to me can EE do this? Or is it a big no and is CGNAT only with this type of network?Thanks