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Delay in shipping and monthly bill

zeacreature
Visitor

I want to order a pay monthly phone but the phone I want (in the colour that I want) won't ship for 21 days. Will my contract start, be debited and be running that time I'll be wating for it to arrive? That's close to a whole month of not being able to do anything with it. I also want to cancel my contract (not ee) before I potentially order this phone, but I may then have a period of time without any access to be able to call/text/use data. 

 

I just want an idea what it means to order a contract phone with a long delivery wait time? Or whether I should just suck up my vanity and go for another colour that is in stock?

 

Thanks. :')

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

No, you won't start paying until about when it's delivered.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

No, you won't start paying until about when it's delivered.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Katie_B
EE Community Support Team

Good Morning @zeacreature

 

Welcome to the community. 

 

I can see you have been given the correct information by @XRaySpeX

 

Please be sure to let us know if you have any further questions,

 

Katie 🙂