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Delay in shipping and monthly bill

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zeacreature
Visitor

‎07-08-2019 01:04 AM

I want to order a pay monthly phone but the phone I want (in the colour that I want) won't ship for 21 days. Will my contract start, be debited and be running that time I'll be wating for it to arrive? That's close to a whole month of not being able to do anything with it. I also want to cancel my contract (not ee) before I potentially order this phone, but I may then have a period of time without any access to be able to call/text/use data. 

 

I just want an idea what it means to order a contract phone with a long delivery wait time? Or whether I should just suck up my vanity and go for another colour that is in stock?

 

Thanks. :')

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1 SOLUTION

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XRaySpeX
Grand Master
Grand Master

‎07-08-2019 01:09 AM

No, you won't start paying until about when it's delivered.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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2 REPLIES 2
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XRaySpeX
Grand Master
Grand Master

‎07-08-2019 01:09 AM

No, you won't start paying until about when it's delivered.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Katie_B
EE Community Support Team
In response to XRaySpeX

‎07-08-2019 09:40 AM

Good Morning @zeacreature. 

 

Welcome to the community. 

 

I can see you have been given the correct information by @XRaySpeX. 

 

Please be sure to let us know if you have any further questions,

 

Katie 🙂