Upgrade problems

[karenpearcex]

I ordered an upgrade at the end of last week and received a confirmation email immediately. The website said it would be available for shipping within 24 hours, but I've still not heard anything. I expected a delay because of lockdown, but I've noticed the early upgrade fee hasn't come off my card either....... 

[James_B]

Hi @karenpearcex,

Which phone did you order?

Thanks

James

[karenpearcex]

iPhone 11 - it said it was in stock

[James_B]

Hi @karenpearcex,

Which colour and memory size?

Thanks

James

[karenpearcex]

Yellow 64GB

[James_B]

Hi @karenpearcex,

It looks like that model is in stock.

Please get in touch with Customer Care so we can check the status of your order.

Thanks

James

[karenpearcex]

I've tried that and was told to phone up tomorrow when the digital team is open. I just think it's strange that payment hasn't been taken so I'm wondering if the order actually went through properly. I did get a confirmation email though.

[Katie_B]

Good Morning @karenpearcex. 

Thanks for getting back to us. 

Have you been able to speak with our digital sales team?

If yes, what was the outcome?

Katie 🙂