Data sim for use in car only

[BillyW]

Hi all,

New member first post, hope someone can help. I ordered a data sim only to use in my Discovery 5, I'm stuck as to top it up. I installed it into slot in car up came 4g full signal I then went into browser put in "add-on.ee.co.uk" to top up, browser came back with unable to open. Do you need to top up sim in a laptop or phone before using it in the car?

Thanks BillyW.

[Chris_B]

@BillyW   You don’t need data on the sim to access the top up page.  

try this web address instead 

http://add-on.ee.co.uk/purchase

[BillyW]

Hi, Chris thanks for your reply, I've managed to top up now ok, we checked sim card and it's all set up now, I'm still unable to get into net I  the car but think I'm not doing something right, but I'll get there. 👍

[leanne292]

Hi, I am having the exact same problem, has anyone managed to get this working yet?

[James_B]

Hi @leanne292,

Welcome to the EE Community. 🙂

What issues are you experiencing with your data SIM?

James

[leanne292]

Morning,

I have got the PAYG data sim and put this in my Discovery 5, the car reads the sim and I can go into the Sim card settings from the car so its all showing, I have topped it up and spoken with an EE advisor who has confirmed this. but my car wont show the 4G or 3G symbol and I cant access the internet from it. the car just keeps showing the dots as if its still trying to search for it.

I have had my car checked with landrover and another sim has been tried in it so its not the car.

[James_B]

Hi @leanne292,

Do you have another phone or device you can test your SIM in to check it's working?

James

[leanne292]

I have already tested this in another phone and it works.

[James_B]

Hi @leanne292,

As the SIM is working in another device, the issue must be with the setup of your car's system. Please contact the manufacturer for support.

Thanks

James

[Steveo07]

@leanne292 did you resolve this? I have the exact same problem with my Discovery 5.  I had a 3(Three) data sim and that worked fine off the bat, it was a 2yr sim and then it finished so I got an EE one as I figured I could link it to my phone account and share the data.

using three sim everything is fine and I get a 3G signal no problem, then swap to the EE sim and the car knows it’s an EE sim in the settings but it never finds a signal, sometimes it comes up with an error and says to contact the network provider.  I tried the sim in my EE mifi and it worked.  So there is something weird with an EE data sim in a car compared to other network providers.

one of the problems with having a SIM card from one provider and a car from another is they just finger point without even trying to help resolve the issue eg the car uses a different size adapter to the phone so it could actually be the sim (adaptor) for example.  I’d be really interested to hear if you found a solution.