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Ee perks

NW12
Investigator
Investigator

‎08-12-2021 01:34 PM

I have my perk nhs code but cannot find anywhere to apply it? 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎08-12-2021 01:35 PM

Are you wanting to buy something? Discount codes may only be applied at PoS when buying a new contract or upgrading.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
NW12
Investigator
Investigator
In response to XRaySpeX

‎08-12-2021 01:54 PM

No, I already purchased my sim only deal and was having issues with logging onto my perks account so it was cancelled and I made a new one. I was told this could be added to my current sim deal 

0 Helpful
James_B
EE Community Support Team
In response to NW12

‎08-12-2021 02:28 PM

Hi @NW12,

 

Welcome to the EE Community. 🙂

 

As @XRaySpeX said, EE Perk discount codes need to be redeemed at the point of purchase.

 

If you have been advised differently, I'd recommend getting in touch with Customer Care to see if there is anything they can do to help.

 

Thanks

 

James

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to NW12

‎08-12-2021 03:37 PM

You can't apply a discount code to an existing contract; only to a new contract or upgrade at the time you are buying it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful