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Data add on

davyware
Explorer

‎09-04-2021 03:14 PM

I bought a 500 mb data add on which is supposed to last 7 days oe untill used up but i received a text 10 minutes after buying saying the pack had ended. What can i do to correct this. 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎09-04-2021 03:29 PM

Well, half a Gig isn't much data. What were you doing?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
davyware
Explorer
In response to XRaySpeX

‎09-04-2021 03:38 PM

I did not even use my data from buying the  add on to the text saying it was used up. 

0 Helpful
Leanne_T
EE Community Support Team
In response to davyware

‎09-04-2021 03:52 PM - edited ‎09-04-2021 03:53 PM

Hi @davyware

 

Thanks for coming to the community. 

 

If you would like to get this looked into, please get in touch with our Pay as you go Care team.

 

You can find details on data usage in our How much data am I using on EE? article.

 

Thanks 🙂

 

Leanne.