Data add on incorrect prices

Sues2
Visitor

‎18-09-2021 07:39 PM

Recently on holiday I purchased 3G add on (7days) for £6, as advertised on the EE app and website.  Got a text confirming I had purchased 1G for £6 and not 3G.  I used the 1G and then ran out of data completely.  Phoned Customer Services twice and on the second call was given 1G of data as a goodwill gesture and was told that the advertised price was incorrect.  This price  is still being advertised.  Has anyone else had this problem?  Do I need to contact Trading Standards?

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XRaySpeX
EE Community Star
EE Community Star

‎18-09-2021 07:46 PM - edited ‎18-09-2021 07:47 PM

Probably if you want to spur EE into action to correct it. But not Trading Standards but ASA.

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