Data Allowance Reset while abroad

[arifashiq]

Hi, 

 My mobile data is on - data roaming is on. on 13th of each month my data get reset so i can share with the family. But it not happening. 

I am in UAE.

Can you please advice the reason? This is very important that I share data with family as they are dependent on this, please.

Appreciate your help.

Thanks

[Christopher_B]

Hi @arifashiq

I hope you're well and having a nice time in UAE, other than this issue of  course. Are you their on business or pleasure? 

I share loads of data with my daughter so totally get how important this is.

Are your family with you or back in the UK?

Thanks

Chris

[arifashiq]

Hi Chris,

 I am well and hope the same for you too friend.

I am here on business trip and bit stuck due to covid situation.

my family back home. 

any advice how to get the data and share with family?

thanks

[Christopher_B]

@arifashiq As you're outside the UK your UK data won't renew as you're unable to use it.

You'll only be able to access any roaming data you have purchased and that can't be shared. Have you been able to share without issue until now?

How long have you been outside the UK? 

Thanks 

Chris 

[arifashiq]

Hi,

 I want to come back as soon as but due to covid situation I am stuck here. 

I have other family members number there who I share the data with.

is it possible to allocate/give some data to them so it keep them going?

I don't need the data here.

can you please help?

thanks

[Christopher_B]

@arifashiq You'll need to have a chat with our customer care team to see what they can do. 

You can contact them from outside the UK on +44 7953966250.

Their opening hours are Mon to Fri 8am - 9pm and Sat to Sun 8am - 8pm UK time.

Thanks

Chris

[arifashiq]

Hi Chris,

 can you please check something for me.

bank trying to call from +971 4 424 4444

but it come to me in message saying I have received a voice mail but no call.

i got the phone with me and it doing the same thing - why am not getting the call through? bit urgent please

thanks

[Christopher_B]

@arifashiq I'm afraid here on the EE Community we don't have access to your account to check over this. 

The best thing to do is give our customer care team a call on the number above, can you make outbound calls?

Thanks

Chris