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Crap service

Unhappy4
Explorer

‎26-07-2021 05:45 PM

Complaints manager was going to call me back 2 weeks ago no call no broadband no compensation but still got a bill absolutely disgusting service would not recommend ee to anyone

6 REPLIES 6
Chris_B
Grand Master
Grand Master

‎26-07-2021 06:08 PM

@Unhappy4  Helps to say what your issue is as this public forum is here to try and help. 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎26-07-2021 07:25 PM

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Unhappy4
Explorer
In response to XRaySpeX

‎26-07-2021 07:33 PM

Openreach were here 3 weeks ago (4 times in the last year) complained again as still not working a complaints manager was supposed to call me back but didn't suprise suprise it's just started working again 3mbs great so as far as we go I think there service is pathetic

0 Helpful
mikeliuk
Ace Contributor
Ace Contributor
In response to Unhappy4

‎26-07-2021 07:56 PM

Hi @Unhappy4 ,

 

I'm sorry to hear of the problems you've been having. I'm sure we would all be at least inconvenienced and annoyed to lose internet, and perhaps might be angry if important meetings and work are interrupted trying to sort out such a situation.

 

I'm curious if you have received Automatic Compensation in line with the service provider's assurances to the regulator as these might make the problems a little more bearable? Hope things get fixed for you.

 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
Christopher_G
EE Community Support Team
In response to Unhappy4

‎27-07-2021 08:10 AM

Hi @Unhappy4

 

I'm sorry to hear that you've been having some problems with your broadband. Have they said what they think the problem could be?

 

Chris

0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor
In response to Unhappy4

‎27-07-2021 10:31 PM

This is a community help forum where it is other customers who will assist you. To be able to do that you need to give us some information on your connection.

 

Start with what @XRaySpeX has requested from you, if you have a problem accessing or posting the info come back and ask, someone will guide you through it.