The EE Community

should a prepaid card must be cancelled?

I bought this SIM card at an airport convenience store. It has been a long time since then. When I left the UK, I didn’t cancel or deactivate it. I thought it was a prepaid SIM card. I want to know whether it could have incurred any charges. I can n...

Change of ownership problems

I have an ee phone number on my brothers account and I have my own account - I have had a new phone on my own account and wanted to transfer the number across - on the phone to ee today to do a change of ownership with my brother present aswell and t...

Can't recieve calls or texts on new number

I got a new pay as you go sim, but I can't recieve texts or calls. I was able to recieve texts from someone I texted on the new sim but before texting that number it failed to send messages to my number. I can't recieve OTPs either through text or ca...

Cannot Link Device

I'm a new business customer who joined EE and simply cannot link my device to the app, error message appears. I've been in persistant contact with tech support for almost 2 months now it's getting enormously frustrating. Have tried calling, emailing,...

The EE App purchases and general

Loading, using, speed, clarity, The EE app... seriously, am totally fed up with it within 24hrs. Rarely been so frustrated with an on-line experience. Missed a purchase; circular and serpentine methods to move around; re-starts; fails.  It simply doe...

packet loss to fortnite

anyone else seeing packet loss to the fortnite servers from ee? 

No response regarding returns

I bought a Quest 3 headset from the online store.  It arrived last week and is faulty (overheats and shuts off).  I gave it a few days and it was still happening so I tried to initiate a refund.I filled in the refund form on EEs site. This was a coup...

We received a letter in my Daughters name

We received a letter in my Daughters name ( old account holder) saying we owed £24.14 on our EE bill when I change my account I was told that any existing payment would be transferred to new account so why am I getting a letter saying I’m in debt but...

App is not working tonight

EE Gamecard wrong PIN

I received a text this morning with a Gamecard voucher number and PIN code. It says that the PIN code is wrong... i could try 9999 different combinations until i get it right, but is there an easier way? I have emailed the 3rd party company, but no r...