Community Activity

should a prepaid card must be cancelled?

I bought this SIM card at an airport convenience store. It has been a long time since then. When I left the UK, I didn’t cancel or deactivate it. I thought it was a prepaid SIM card. I want to know whether it could have incurred any charges. I can n...

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SymonYo by Visitor
  • 8 Views
  • 1 replies
  • 0 Helpful

Change of ownership problems

I have an ee phone number on my brothers account and I have my own account - I have had a new phone on my own account and wanted to transfer the number across - on the phone to ee today to do a change of ownership with my brother present aswell and t...

Cat36 by Visitor
  • 0 Views
  • 0 replies
  • 0 Helpful

Can't recieve calls or texts on new number

I got a new pay as you go sim, but I can't recieve texts or calls. I was able to recieve texts from someone I texted on the new sim but before texting that number it failed to send messages to my number. I can't recieve OTPs either through text or ca...

RMA1 by Investigator
  • 69 Views
  • 8 replies
  • 4 Helpful

Cannot Link Device

I'm a new business customer who joined EE and simply cannot link my device to the app, error message appears. I've been in persistant contact with tech support for almost 2 months now it's getting enormously frustrating. Have tried calling, emailing,...

atex360 by Investigator
  • 59 Views
  • 5 replies
  • 0 Helpful

The EE App purchases and general

Loading, using, speed, clarity, The EE app... seriously, am totally fed up with it within 24hrs. Rarely been so frustrated with an on-line experience. Missed a purchase; circular and serpentine methods to move around; re-starts; fails.  It simply doe...

No response regarding returns

I bought a Quest 3 headset from the online store.  It arrived last week and is faulty (overheats and shuts off).  I gave it a few days and it was still happening so I tried to initiate a refund.I filled in the refund form on EEs site. This was a coup...

Keroro79 by Investigator
  • 1146 Views
  • 18 replies
  • 0 Helpful

We received a letter in my Daughters name

We received a letter in my Daughters name ( old account holder) saying we owed £24.14 on our EE bill when I change my account I was told that any existing payment would be transferred to new account so why am I getting a letter saying I’m in debt but...

Yorkie53 by Explorer
  • 28 Views
  • 3 replies
  • 0 Helpful

EE Gamecard wrong PIN

I received a text this morning with a Gamecard voucher number and PIN code. It says that the PIN code is wrong... i could try 9999 different combinations until i get it right, but is there an easier way? I have emailed the 3rd party company, but no r...